How do I file a dispute?

If you receive communication from us about an outstanding debt and require more information or would like to dispute it, you may do so through your online account. An online account allows you to:

• View your balance information
• Set up a payment plan for your account
• Pay your bill safely and easily
• File a dispute online

Please visit us at https://www.trueaccord.com/app/pages/resolution to set up your online account. Have your account number ready (in the subject of our email to you), as you'll be asked to enter it when you begin.

For your security, this is what the account entry field looks like:

If you already have an online account, you can get started by clicking the green "Filing a Dispute" button on the home page.

You can also reach out to us by emailing [e-mail] or calling [phone].