How do I know your emails are secure and aren’t phishing attempts?

It’s important to be vigilant about email phishing attempts and scams. To help determine that an email from TrueAccord is legitimate, always check the sender name. Use your cursor to hover over the sender’s email address to make sure that it is from “http://trueaccord.com .” Some examples of what will appear when you hover over the email address for a legitimate email from TrueAccord:

• [e-mail]
• [e-mail]

When you hover over the email address and see anything else, it is not from TrueAccord.  Examples of emails that are NOT from TrueAccord:

• elias.true.accord.com
• [e-mail]
• [e-mail]

In addition, we will never ask you to provide personal or financial information over email or text message. If you are creating a TrueAccord account through our website or logging into your TrueAccord account, we will ask you for your TrueAccord account number.  Your account number is included in the emails that we send you. It starts with 47 and is formatted like this: 47-XXXX-XXXX. If you have trouble locating your account number, please email us at [e-mail]. 

When you call our office [phone] , we will ask you to provide personal information so that we can verify that we are speaking to you before discussing your account.